Mikkel Kessler

Frequently asked questions

How long will it take before I receive my order?
When your order meets all criteria, it will be shipped within 2-5 business days after you placed the order. Your order may be delayed by one of following reasons.

* If goods are on backorder from the manufacturer.
* If we are unable to carry out the transaction with the payment card.
* If the buyer appears in RKI's register of bad debtors.

What payment options do you offer?
You can pay online with his debit card (cash in advance, e-cash in advance, MasterCard, Visa, Visa Electron or JCB) or bank transfer.

Should I pay with my credit card?
The only alternative to payment card is a bank transfer. We do not accept checks or other payment methods.

How should I transfer money to your bank account?
Via Internet banking or at the counter in the bank you can transfer money to our account. We have a bank account in Handelsbanken, register no. 0899 and account number: 0001015370. It's very important to you as text in the recipient's bank statement indicating your order number.

I have doubts about your size are jerseys big or small?
Our t-shirts are a little bit bigger than average. We have made such a small list of targets in different sizes of t-shirts. There are abandoned two goals describing length above the chest from armpit to armpit (the first number) and length from neck to bottom.

2XS: 46 / 60
XS: 48 / 62
S: 50 / 66
M: 54 / 68
L: 56 / 72
XL: 58 / 74
2XL: 60 / 78
3XL: 68 / 78
4XL: 74 / 78
5xl: 78 / 82
6XL: 84 / 82

What is your policy for returning goods?
As a customer you have 14 days of withdrawal on all goods. The right of withdrawal shall begin from the time the goods are handed to the consumer. Undone acquisition within 14 days, we will refund the price. To exercise the right of withdrawal, the material must be delivered to the Post Denmark or other courier within 14 days of receipt. Condition for applying the right of withdrawal is that the product is returned in substantially the same condition as at the handover. Returned goods are not substantially the same condition valued product estimated by customer service based on a potential sale value. Cost of sending back the goods covered by the consumer. We will return the amount within 30 days in accordance with the Consumer Contracts Act ยง 12c.

What are your shipping prices?
For all orders given to a transit fee of 60 kroner For orders to Greenland and the Faroe Islands conferred an additional fee of respectively 70 and 16 kr

Do I have the opportunity to follow my package?
Yes, when we send your package out, we'll send you an email with a trace number for Post Danmark systems.

I have a discount coupon, how do I use it?
You must add items to your basket, as usual. When you add products to your basket you need before you press book, enter your discount code, after which the rebate deducted automatically at the touch of button.

Is your site secure? Why do not I see a padlock in my browser?
We guarantee that every transaction is detailed on the webshop is 100% secure. Our security software (SSL) is the standard software for transactions on line and is among the best solutions for implementing secure online transactions. Software encrypts all your information with 128 kbit key. The padlock appears only when you enter your credit card information.

I received my order, but lacks a product. What should I do?
If there is missing an item to your orders, send an email to kundeservice@copenhagenmerchandise.dk where you enter your order number and the product that was missing.

I forgot to use my discount coupon. Is there anything I can do?
When you have approved his order, one can not make use of discount coupons. Send immediately an email to kundeservice@copenhagenmerchandise.dk to cancel your voice heard, and then make a new order, which you enter your discount code. If your order is processed and shipped, we can not deduct your discount from.