The following is a review of our conditions in connection with ordering and payment in our web shop.
All prices are in euro (EUR) including 25% Danish VAT for shipping to european countries and 0% VAT for orders outside of the European Union.
Goods paid in advance either online with credit card or via bank transfer. We accept the following credit cards: Visa, Visa Electron, MasterCard and JCB Cards.
We handle orders in the order they are received. Orders are shipped as soon as possible. The typical delivery time inside the EU is 4-10 business days, outside EU the standard shipping time is 8-14 days. We take the rights for for sold out items. Payment via bank transfers may result in a longer delivery time. If possible, we urge customers who choose bank transfer as payment to send an electronic acknowledgment or call us, to get a quicker dispatch.
The products are dispatched by Post Denmark and it’s international shipping partners. Our products are insured during shipping. Upon receipt, please check the goods. Is the package and / or contents damaged when you receive it, you report it on the spot.
As a customer of you have 14 days of withdrawal on all goods. The right of withdrawal shall begin from the time the goods are handed to the consumer. Undone acquisition within 14 days, we will refund the price. To exercise the right of withdrawal, the material must be delivered to the Post Denmark or other courier within 14 days of receipt. Condition for applying the right of withdrawal is that the product is returned in substantially the same condition as at the handover. Returned goods are not substantially the same condition valued product estimated by our agents from a potential sale value. Cost of sending back the goods are covered by the consumer. We will return the amount within 30 days in accordance with the Consumer Contracts Act § 12c.
When you order goods from the webshop we record your name and address in our order system, so we can send packages by mail to you. We store your information until we hear otherwise from you. You can always let us know that you do not want to be a customer of any more, including the fact that you do not wish to receive marketing material from us. Simply send an email to the customer service desk. We guarantee that we will not disclose your information to third parties, including other businesses.
We send newsletters around 4 times annually to those customers who wish to receive newsletters. You can always unsubscribe. You can either unsubscribe in each newsletter, or you can send an email to the customer service desk.
When you shop with us, you are naturally subject to the Act on Consumer Contracts and Law of Consumer Protection in Denmark. You can read more on www.forbrug.dk.
You can safely use your credit card: cash in advance, cash in advance VISA, MasterCard and JCB cards. When you enter your address and credit card information, it happens on a connection that is secured with SSL (Secure Sockets Layer). This means that information is encrypted so that no unauthorized person can read them. As long as you are about to enter data, pay and ordering, you will find yourself on the secure server. Credit cards are also secured and approved by PBS. You can safely use your credit card.